Terms &Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the basewiser.com website and the Basewiser software platform (together, the “Service”) provided by Bakken Basewiser, org. no. 937 473 710 (“Basewiser”, “we”, “us”). By using the Service you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

The Service is for businesses. By buying a plan, you confirm you are buying it for a business and not as a consumer.

1. Definitions

• Platform: the self-hosted Basewiser application you deploy into your own Microsoft Azure subscription.
• Customer Environment: the Azure subscription, resources, and Entra tenants you operate or manage.
• Customer Data: data processed by the Platform within your Customer Environment, including directory, policy, and license data of your organisation and your clients.

2. The Service & licence

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to install and use the Platform within your Customer Environment for your internal business purposes and those of the tenants you manage, for the duration of your subscription.

3. Self-hosted deployment & your responsibilities

The Platform runs on infrastructure you control. You are responsible for: provisioning and securing your Azure environment; managing access and credentials; obtaining the Microsoft Entra licences the Platform relies on (e.g. P1/P2 features where applicable); keeping the Platform updated; and ensuring you have the authority and lawful basis to connect and monitor each tenant. We are not responsible for outages, loss, or costs arising from your Customer Environment or your Microsoft services.

4. Acceptable use

You agree not to:

• Use the Service unlawfully or to infringe others’ rights;
• Connect or monitor tenants without proper authorisation from their owners;
• Reverse-engineer, resell, or sublicense the Platform except as these Terms or a separate partner agreement permit;
• Circumvent licensing, usage measurement, or security controls.

5. Customer Data

Customer Data stays in your Customer Environment. We have no access to it and do not process it. If you want us to look at your deployment for support, we agree with you in writing how that is done before we do it. Two things about your own organisation do reach us: at setup, the Platform sends us your own tenant ID and primary domain once (the install notice), and when you buy a plan, the payment records your own tenant ID and an identifier for your deployment. Neither includes your clients’ data. As between the parties, Customer Data belongs to you (or your clients), and your handling of your clients’ data is governed by your own agreements with them. How we handle personal data is described in the Privacy Policy.

6. Fees & billing

Fees are based on the pricing model published at basewiser.com/#pricing: one plan per deployment, at the tier whose allowance covers the customer tenants you connect. Prices are stated in EUR and exclude VAT (MVA). Basewiser is not registered for VAT today, so no VAT is added. If that changes, VAT is added where Norwegian law requires it, and checkout always shows the final amount before you pay. Unless a separate order form states otherwise, plans are bought in the Platform and charged through Stripe at the start of each monthly or yearly period. During the design-partner release, public checkout is paused, and partner terms are agreed in writing before onboarding. We may adjust pricing on 30 days’ notice, effective at your next renewal.

30-day money-back guarantee. Within 30 days of your first payment for a plan, you can ask for that payment back in full by emailing contact@basewiser.com. The plan then ends.

7. Intellectual property

The Platform, website, and all related IP remain owned by Basewiser and its licensors. These Terms grant no rights except the licence stated above. Feedback you provide may be used by us without restriction or obligation.

8. Third-party services

The Platform interoperates with Microsoft Azure and Entra ID and other third-party services subject to their own terms. We are not responsible for third-party services, their availability, or changes they make.

9. Warranties & disclaimer

We provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will detect every security issue.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total aggregate liability arising out of or related to the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

11. Term & termination

These Terms apply while you use the Service. You can cancel your plan in the Platform at any time; it stays active until the end of the period you have paid for. We may end a subscription on 30 days’ notice, or as set out in an applicable order form, and we may suspend or end access for material breach. On termination, your licence ends and you must stop using the Platform; you retain your Customer Data, which lives in your own environment.

12. Changes

We may update these Terms. The current version is always posted here with its “last updated” date. If you have an active plan, we tell you by email at least 30 days before a material change takes effect. Continuing to use the Service after that date means you accept the change.

13. Governing law & disputes

These Terms are governed by Norwegian law, without regard to its conflict-of-laws rules. Disputes go to the Norwegian courts, with the district court for Basewiser’s business address as the agreed venue (today Agder District Court, in Kristiansand). These Terms are written in English; if they are translated, the English text applies.

14. Contact

Questions about these Terms? Email contact@basewiser.com. Basewiser is Bakken Basewiser, org. no. 937 473 710, Norddalsheia 49, 4641 Søgne, Norway.